Thank you for choosing QINFILL LTD.
QINFILL LTD specializes in the manufacture of custom-machined aluminum alloy parts. We produce aluminum mounting plates, connectors, brackets, fasteners, and other custom components based on dimensions, specifications, and requirements provided and confirmed by the customer.
We want every customer to be satisfied with our custom services. If you encounter any issues with your order, please contact us in accordance with the return and refund policy below.
- Return Period
Customers may contact us to request a return within 30 days of receiving their order.
To initiate a return, please contact us within 30 days of receipt via the following methods:
Email: service@qinfillcnc.shop
Phone: 447872937407
We may be unable to accept return requests made after the 30-day period; however, this policy does not affect statutory consumer rights under applicable law.
- Returns Accepted After Opening
You may request a return even if the product packaging has been opened.
Opening the packaging does not disqualify a customer from requesting a return.
However, to avoid unnecessary loss, we recommend that customers promptly inspect the dimensions, quantity, appearance, and order details upon receiving the custom aluminum parts.
If the product has been installed, machined, cut, drilled, modified, or shows obvious damage due to use, this may affect eligibility for a return or the refund amount.
Returns resulting from product quality issues, manufacturing defects, or significant discrepancies with confirmed specifications will be handled on a case-by-case basis in accordance with applicable law.
- Returns for Custom Products
As QINFILL LTD provides custom aluminum parts manufactured to customer-specified dimensions and specifications, some custom orders may not be eligible for “no-reason” return policies typically applicable to standard off-the-shelf goods.
If a product is manufactured according to customer-provided dimensions, specifications, or other personalized requirements—and is free from quality defects or discrepancies with confirmed specifications—return eligibility may be limited by the nature of the product and applicable law.
However, if the product is defective, contains machining errors, significantly deviates from confirmed specifications, or if applicable UK law grants the customer other statutory rights, we will handle the matter in accordance with applicable law.
- How to Request a Return
Please contact us before initiating a return; do not send the product back directly without prior contact. Please submit your return request via the following method:
Email: service@qinfillcnc.shop
We recommend including the following details in your email:
Name
Order number
Date of purchase
Reason for return
Photos of the item(s) (if applicable)
Contact information
Upon receipt of your request, we will confirm the return arrangements based on the order information.
- Return Address
Address: Unit 1 Sovereign Business Park, 48 Willis Way, Poole, United Kingdom, BH15 3TB
- Return Shipping Costs
Product Quality or Order Issues
If the situation is confirmed to fall under any of the following categories:
Manufacturing defects;
Damage occurring during normal transit;
Significant discrepancy between the product and the mutually confirmed specifications;
Other issues attributable to QINFILL LTD;
We will cover reasonable return shipping costs and provide an appropriate resolution based on the specific circumstances.
Returns Unrelated to Quality
If the return is due to personal reasons (e.g., change of plans or reasons unrelated to product quality), the customer may be required to bear the return shipping costs, subject to applicable laws and the specific details of the order.
- Refund Method
Once the return is confirmed to meet the refund criteria, we will issue the refund using the original payment method.
Refunds are typically processed within 3–5 business days after the returned item is received and inspected.
The actual time it takes for funds to appear in your account may vary depending on the bank, payment service provider, and payment method.
Consequently, there may be a delay between our processing of the refund and its final appearance in the customer’s account.
- Refund Amount
If the return is due to product quality issues, manufacturing errors, or significant discrepancies with confirmed specifications, we will provide a refund or other reasonable solution as appropriate.
If the return is for reasons unrelated to quality and the customer is responsible for return costs, we may deduct reasonable return shipping fees from the refund amount, in accordance with applicable policies.
Refund processing does not affect any non-excludable statutory rights to which the consumer is entitled by law.
- Receipt of Incorrect or Non-Conforming Parts
If the parts you receive differ significantly from the dimensions, specifications, quantities, or other requirements confirmed in your order, please contact us as soon as possible.
We recommend providing:
Order number;
Photos of the received parts;
Photos of the packaging;
Information regarding dimensions or specifications;
Description of the issue. We will verify order records and relevant information, then provide a solution based on the specific circumstances.
- Damage During Transit
If the package shows obvious damage upon delivery, please contact us as soon as the issue is discovered.
To facilitate verification with the logistics provider, we recommend retaining the following:
The product(s);
Outer packaging;
Packaging materials;
Shipping labels;
Photographs of the damage.
We may request relevant information to help determine the cause of the damage and process the return, replacement, or refund.
- Returns After Use
Opening the package does not automatically invalidate a return request.
However, if the customer has—after receipt—visibly used, installed, modified, cut, drilled, or otherwise altered the product in a way that affects its value, this may impact the return process.
If the product has quality issues or does not match the confirmed order specifications, we will handle the matter based on the specific circumstances and applicable laws, even if the package has been opened.
- Return Inspection
Upon receiving the returned custom aluminum alloy parts, we may inspect:
Whether the product matches the order;
Product quantity;
Actual condition of the product;
Presence of damage;
Evidence of customer modification;
Consistency with the issues described in the return request.
Once the inspection is complete, we will determine the refund or other resolution in accordance with applicable policies and laws.
- Statutory Consumer Rights
This return policy does not limit, exclude, or replace any non-excludable statutory rights enjoyed by UK consumers under the law.
If the product is defective, fails to meet contract requirements, or does not comply with standards set by applicable law, customers may be entitled to repair, replacement, a refund, or other remedies.
Special return rules for custom products do not affect mandatory rights granted to consumers by law.
- Summary of Return Process
Step 1: Inspect the order upon receipt.
Step 2: Contact us within 30 days to submit a return request.
Step 3: Provide the order number and necessary information.
Step 4: Contact customer service to obtain the confirmed return address.
Step 5: Ship the product back according to the return instructions.
Step 6: We inspect the product upon receipt.
Step 7: Refunds for eligible orders are typically processed within 3–5 business days. Note: You may request a return even if the item has been opened; however, if the item has been used, installed, modified, or damaged, this may affect the processing of your return.
- Contact Us
If you have any questions regarding returns, refunds, custom parts, or your order, please contact us:
Company: QINFILL LTD
Address: Unit 1 Sovereign Business Park, 48 Willis Way, Poole, United Kingdom, BH15 3TB
Email: service@qinfillcnc.shop
Phone: 447872937407
We will provide a return and refund solution based on the specifics of your order and applicable laws.
