QINFILL LTD is a UK-based company specializing in the custom machining of aluminum alloy parts. We manufacture aluminum alloy mounting plates, connectors, brackets, fasteners, and other custom parts based on dimensions, specifications, and specific requirements confirmed by the customer.
As our products are custom-made to order, shipments can only be arranged after specifications have been confirmed and the manufacturing process is complete.
- Order Processing
Once a customer submits dimensions and specifications via the website and completes payment, we arrange for custom manufacturing based on the confirmed order details.
Manufacturing times may vary depending on differences in dimensions, quantities, structural complexity, and specific processing requirements across orders.
General timelines:
Order confirmation and processing: 1–3 working days
Custom manufacturing: Typically 3–7 working days
UK domestic shipping: Typically 1–3 working days
Estimated total delivery time: Typically 5–12 working days
The above timeframes are estimates and do not constitute a guaranteed delivery deadline. Orders involving complex specifications, large volumes, or requirements needing further clarification may take longer to process.
- UK Domestic Shipping
We primarily provide shipping services to customers within the UK.
Once the custom parts are completed, we arrange shipment to the delivery address provided in the order.
Standard UK domestic delivery typically takes:
1–3 working days
Delivery to remote areas or special addresses, or shipments during peak periods, may take longer.
- Logistics Providers
We may use various UK logistics providers depending on the order’s dimensions, weight, delivery address, and specific shipping arrangements.
Common logistics providers include:
Royal Mail
Parcelforce
DPD
Evri
DHL
UPS
FedEx
The specific carrier is selected by QINFILL LTD based on the order’s requirements; we do not guarantee the use of any specific carrier listed above for every order.
For smaller, lighter parts, we may select a suitable small-parcel delivery service; for larger or heavier custom aluminum parts, we may utilize specialized transport services better suited to the load.
- Shipment Tracking
If the selected shipping service includes tracking, we will provide the relevant tracking information to the customer once the order has been dispatched.
Customers can use this information to check the shipment status of their package. If you have not received your order after the estimated delivery time, please contact us promptly so we can assist in checking the delivery status.
- Delivery Address
Customers should provide accurate and complete delivery information when placing an order, including:
Recipient’s name
Company name (if applicable)
Full address
Postal code
Contact phone number
Other necessary delivery information
If delivery fails, the package is returned, or additional shipping costs are incurred due to an incorrect or incomplete address provided by the customer, the customer may be required to cover the associated costs.
- Delivery Timeframes
Our delivery time is determined by the combination of custom processing time and shipping time.
Example:
Order confirmation → 1–3 business days for processing → Approx. 3–7 business days for custom processing → Approx. 1–3 business days for UK shipping → Delivery completed
Therefore, customers should not calculate the final arrival time of custom orders based solely on standard shipping times for ordinary products.
For orders requiring special processing, we will arrange handling based on specific circumstances.
- Weekends and UK Public Holidays
Unless explicitly stated otherwise by the logistics provider, “business days” generally exclude Saturdays, Sundays, and UK public holidays.
Delivery times may be extended due to public holidays, weekends, or peak logistics periods.
If an order coincides with or approaches a UK public holiday, we recommend that customers allow extra time for delivery.
- Delivery Delays
While we make reasonable efforts to fulfill orders within the estimated timeframe, delivery times may be affected by the following factors:
Logistics company delays
Adverse weather conditions
UK public holidays
Transport network congestion
Deliveries to remote areas
Incorrect address information
Package size or weight limitations
Force majeure events
In the event of delivery delays beyond our reasonable control, we will assist customers in checking the order status whenever reasonably practicable.
- Package Damage
As aluminum alloy parts are machined components, we package orders appropriately before shipment to minimize the risk of damage during transit.
If the package you receive shows signs of obvious damage, we recommend inspecting it upon receipt and contacting us as soon as possible if any issues are found. To address issues regarding shipping damage, we may require the following:
Order number
Photos of the package
Photos of the outer packaging
Photos of the damaged parts
Other information that may assist in the investigation
We will verify the details with the logistics provider based on the specific circumstances and offer an appropriate resolution.
- Unsuccessful Delivery
If the logistics company is unable to complete delivery due to the absence of a recipient, an incorrect address, or other reasons, they may arrange a re-delivery, hold the package at a designated location, or return the package.
If the package is returned due to an incorrect address provided by the customer or other customer-related reasons, re-delivery may incur additional charges.
